CX Insider - Customer experience leaders sharing insights and ideas for customer service success
En podcast af ACF Technologies
Kategorier:
115 Episoder
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How to Build Customer Trust, With Sergio Feo
Udgivet: 20.9.2021 -
How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera
Udgivet: 6.9.2021 -
How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss
Udgivet: 23.8.2021 -
How to Scale Your Customer Experience, With Ben Segal
Udgivet: 26.7.2021 -
Has Customer Obsession Gone Too Far? With Steve Anderson
Udgivet: 13.7.2021 -
50th Episode Special
Udgivet: 5.7.2021 -
How Video Consultations Enhance Customer Experience, With Stuart Fearn
Udgivet: 23.6.2021 -
You Can't Make This Sh*p Up, With Paul Rutter
Udgivet: 7.6.2021 -
Who Comes First, the Employee or the Customer? With Salman Sharif
Udgivet: 17.5.2021 -
Stop Asking Your Customers to Call You, With Brian Kale
Udgivet: 10.5.2021 -
Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano
Udgivet: 4.5.2021 -
Customer-Centricity in the Property Sector, With John King
Udgivet: 26.4.2021 -
Why Planning to Fail Really Means Planning to Win, With Katie Stabler
Udgivet: 19.4.2021 -
The 3 Pillars of Effective Customer Experience, With Ján Uriga
Udgivet: 12.4.2021 -
Breaking Down Misconceptions About Customer Experience With Gustavo Imhof
Udgivet: 6.4.2021 -
The Vaccine Passport Dilemma
Udgivet: 29.3.2021 -
An Introduction to AI in Customer Feedback (Part 2)
Udgivet: 22.3.2021 -
An Introduction to AI in Customer Feedback (Part 1)
Udgivet: 9.3.2021 -
How to Personalise the In-Store Experience, with Richard Kelly
Udgivet: 22.2.2021 -
Applying behavioural science to understand shopper habits, with Iona Carter
Udgivet: 9.2.2021
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.
