The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

460 Episoder

1. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

   Udgivet: 6.2.2025
2. Scaling Customer Support with AI: Nuuly’s Winning Formula

   Udgivet: 30.1.2025
3. A Day in the Life of a Support Operations Analyst

   Udgivet: 23.1.2025
4. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

   Udgivet: 16.1.2025
5. The Four Pillars of CX: A deep dive into what makes for great customer experiences

   Udgivet: 9.1.2025
6. Off Script: Brian Eno and Stephen Fry take on AI

   Udgivet: 12.12.2024
7. Building the perfect fit: AI integration lessons from ScreenCloud

   Udgivet: 28.11.2024
8. Putting people first: Nick Clark on how to design AI support for the customer

   Udgivet: 22.11.2024
9. Lessons from Amazon: How to practice "Big Bet Leadership"

   Udgivet: 7.11.2024
10. Off Script: Imagining the next era of customer service

    Udgivet: 30.10.2024
11. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Udgivet: 17.10.2024
12. Fin 2: The Next Generation of AI-First Customer Service

    Udgivet: 10.10.2024
13. How strong company culture leads to high customer satisfaction

    Udgivet: 3.10.2024
14. The Nordstrom Way: Embracing change in customer service

    Udgivet: 25.9.2024
15. A day in the life of a conversation designer

    Udgivet: 19.9.2024
16. Built For You: Fin AI Agent is now available over email

    Udgivet: 12.9.2024
17. Leadership's Role in Creating a Customer-Centric Culture

    Udgivet: 9.9.2024
18. A day in the life of a support knowledge manager

    Udgivet: 22.8.2024
19. Defining and evaluating a remarkable customer experience

    Udgivet: 15.8.2024
20. Off Script: Better, faster, cheaper

    Udgivet: 8.8.2024