The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
En podcast af Intercom - Torsdage
438 Episoder
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How to lead your customer service team into the AI future
Udgivet: 18.7.2024 -
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
Udgivet: 4.7.2024 -
Building the future of AI-first customer service
Udgivet: 27.6.2024 -
Off Script: Reinventing customer service with AI
Udgivet: 20.6.2024 -
Unlocking customer service's strategic potential with AI
Udgivet: 13.6.2024 -
Shep Hyken on getting ahead of the competition with exceptional CX
Udgivet: 6.6.2024 -
Evolving your support org to thrive in the AI era
Udgivet: 24.5.2024 -
Mapping out the first 90 days with AI-first Customer Service
Udgivet: 16.5.2024 -
Off Script: Into the future with AI-first Customer Service
Udgivet: 9.5.2024 -
Exploring customer service career paths in the age of AI
Udgivet: 2.5.2024 -
Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Udgivet: 25.4.2024 -
Moment of truth – Fin AI Copilot in practice
Udgivet: 18.4.2024 -
How Fin AI Copilot changes the game for support teams
Udgivet: 11.4.2024 -
Introducing Off Script: Des Traynor on the AI revolution
Udgivet: 4.4.2024 -
Stacy Sherman on how to design customer experiences that drive loyalty
Udgivet: 28.3.2024 -
Fueling the AI machine with the knowledge it needs
Udgivet: 21.3.2024 -
How AI is transforming customer service tech stacks
Udgivet: 7.3.2024 -
Amplitude’s Jenna Elliott on navigating the future of customer success
Udgivet: 29.2.2024 -
Understanding the changing economics of customer service in the age of AI
Udgivet: 22.2.2024 -
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Udgivet: 15.2.2024
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com