Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
-
Your people know the best ways to improve your organisation - Interview with Cathy Brown of Engage For Success
Udgivet: 7.12.2019 -
Using analytics, decisioning and robotics to improve the employee and customer experience - Interview with Kerim Akgonul of Pega
Udgivet: 7.12.2019 -
Most personalisation initiatives fail to improve customer experience - Interview with Jan Jensen of CXense
Udgivet: 7.12.2019 -
Making customer interactions more human by using analytics, decisioning and artificial intelligence - Interview with Rob Walker of Pega
Udgivet: 7.12.2019 -
Zappos: Customer experience, employee experience, culture and holocracy - Interview with Rob Siefker of Zappos and Zappos Insights
Udgivet: 7.12.2019 -
You have to sit next to a customer to be able to really understand their pain - Interview with Ben Velker of Edgenet
Udgivet: 7.12.2019 -
If you are in employee engagement then you are in management development as well - Interview with Jim Barnett of Glint
Udgivet: 7.12.2019 -
The Contest and getting everyone involved in delivering the best customer experience - Interview with David Kalt of Reverb.com
Udgivet: 7.12.2019 -
Delivering omni channel experiences that create memorable relationships - Interview with Janelle Matthews of Genesys
Udgivet: 7.12.2019 -
The benefits of surveying your customers at the point of experience - Interview with Lee Evans of SurveyMe
Udgivet: 7.12.2019 -
Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager
Udgivet: 7.12.2019 -
Over 50% of a customer’s experience is driven by how they feel - Interview with Colin Shaw
Udgivet: 5.12.2019 -
How Tower grew by over 40% by introducing a five hour work day - Interview with Stephan Aarstol
Udgivet: 5.12.2019 -
Technology has made people very productive but it has undermined their creativity - Interview with Chris Lewis
Udgivet: 5.12.2019 -
The rationale behind choosing a high-touch and high-cost route to serve our customers - Interview with Matthias Murin
Udgivet: 5.12.2019 -
How to do extraordinary things for your customers and your people - Interview with Bill Taylor
Udgivet: 5.12.2019 -
Messaging, chat bots and improving the customer experience - Interview with Donna Peeples
Udgivet: 5.12.2019 -
Most organisations are ignoring the behavioural element of customer experience - Interview with Morris Pentel
Udgivet: 5.12.2019 -
Many brands are losing touch with crucial ‘moments of truth’ - Interview with PV Kannan of [24]7
Udgivet: 5.12.2019 -
Fostering a listening culture is the best way to deliver better customer and employee outcomes - Interview with Rob Pace of HundredX
Udgivet: 5.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.