Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
-
The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair
Udgivet: 5.12.2019 -
Behavioural insights and what is really going on in the minds of your customers - Interview with Dr. Simon Moore of Innovationbubble
Udgivet: 4.12.2019 -
Co-creation, innovation and when you should get your customers involved - Interview with Prof. Jan van den Ende
Udgivet: 4.12.2019 -
Using AI and EQ to build emotional connections with customers at scale - Interview with Joshua Feast of Cogito
Udgivet: 4.12.2019 -
Non-obvious trends and what they mean for customer experience - Interview with Rohit Bhargava
Udgivet: 4.12.2019 -
Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize
Udgivet: 4.12.2019 -
Building a culture of good engages customers, employees and drives business results - Interview with Ryan McCarty and Scott Moorehead
Udgivet: 4.12.2019 -
Insights from inside some of the world's highest performing organisations - Interview with Brian MacNeice
Udgivet: 4.12.2019 -
The power of social recognition in employee engagement - Interview with Ketti Salemme of TINYpulse
Udgivet: 4.12.2019 -
Bringing together disparate data sources is key to creating stand out customer experiences - Interview with Dave O'Flanagan of Boxever
Udgivet: 4.12.2019 -
An agile manifesto for customer success - Interview with Todd Eby of Success Hacker
Udgivet: 4.12.2019 -
Understanding consumer behaviour by going to the gemba - Interview with Michael Solomon
Udgivet: 4.12.2019 -
How D.O.M.O.R.E. will help you deliver an outstanding customer experience - Interview with Blake Morgan
Udgivet: 4.12.2019 -
Focus on the right things to drive your own customer experience revolution - Interview with Susan Ganeshan
Udgivet: 4.12.2019 -
The ROI of investing in employee experience - Interview with Jacob Morgan
Udgivet: 4.12.2019 -
Trust, lean data and the rising importance of purpose as a customer preference - Interview with Jascha Kaykas-Wolff
Udgivet: 4.12.2019 -
Purpose and why it is important to employees and customers - Interview with Stan Phelps
Udgivet: 4.12.2019 -
The most successful companies start by improving one customer journey at a time - Interview with Don Schuerman
Udgivet: 4.12.2019 -
Great service and why Basecamp only focuses on a couple of channels - Interview with Chase Clemons
Udgivet: 4.12.2019 -
Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Transavia
Udgivet: 4.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.