Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker
Udgivet: 4.12.2019 -
Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly
Udgivet: 4.12.2019 -
How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel
Udgivet: 4.12.2019 -
Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa
Udgivet: 3.12.2019 -
Understanding a customers context is the key to self-service success - Interview with Bill Colleran
Udgivet: 3.12.2019 -
Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach
Udgivet: 3.12.2019 -
Marrying self organising teams and customer obsession - Interview with Andrew Lawson
Udgivet: 3.12.2019 -
Heroes and the craft of customer support - Interview with Nick Francis
Udgivet: 3.12.2019 -
Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody
Udgivet: 3.12.2019 -
Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew
Udgivet: 3.12.2019 -
The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo
Udgivet: 3.12.2019 -
You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen
Udgivet: 3.12.2019 -
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith
Udgivet: 3.12.2019 -
The best marketing doesn't feel like marketing - Interview with Tom Fishburne
Udgivet: 3.12.2019 -
Creating a culture that stands for something and stands out - Interview with Tim Deeson
Udgivet: 3.12.2019 -
The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf
Udgivet: 3.12.2019 -
The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini
Udgivet: 3.12.2019 -
ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917
Udgivet: 3.12.2019 -
Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree
Udgivet: 3.12.2019 -
Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov
Udgivet: 3.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.