The Customer Success Playbook
En podcast af Kevin Metzger and Roman Trebon - Tirsdage
74 Episoder
-
Special Episode - CSP Anthem Rock 1
Udgivet: 13.4.2024 -
Customer Success Playbook Season 2 Episode 11- LinkedIn Topics
Udgivet: 9.4.2024 -
Customer Success Playbook Season 2 Episode 10 - Postgame - Chad Estees, KPI, and the ATLCS Summit
Udgivet: 2.4.2024 -
Customer Success Playbook Season 2 Episode 9 -Chad Estes - Key Performance Indicators: Navigating the Path to Customer Success
Udgivet: 19.3.2024 -
Customer Success Playbook Season 2 Episode 8 - From First Contact to Loyal Advocate: Revolutionizing Customer Onboarding with Donna Weber
Udgivet: 12.3.2024 -
The CS Playbook March Pregame: Unveiling the Core Metrics for Customer Success
Udgivet: 5.3.2024 -
Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success
Udgivet: 27.2.2024 -
Customer Success Playbook Season 2 Episode 5 - An Onboarding Discussion with Melissa Caldwell of Fluxx
Udgivet: 13.2.2024 -
February 2024 Pregame show: Navigating the Onboarding Maze
Udgivet: 6.2.2024 -
Post Game - Navigating the First 90 Days as a Customer Success Leader
Udgivet: 30.1.2024 -
Customer Success Playbook Season 2 Episode - Marcus Vassell - Evaluating the Maturity of a CS Organization
Udgivet: 16.1.2024 -
Customer Success Playbook Season 2 Episode 1 - January 2024 Pre Game - 30/60/90 Day Plan
Udgivet: 9.1.2024 -
Customer Success Playbook Episode 15 - EOY Wrap Up 2023- Kevin and Roman
Udgivet: 19.12.2023 -
Customer Success Playbook Postgame - Andrew Marks - Customer Success Certification
Udgivet: 12.12.2023 -
Customer Success Playbook Episode 14 - Andrew Marks - Customer Success Certification
Udgivet: 5.12.2023 -
Customer Success Playbook Episode 13 - Emilia D'Anzica - AI in CS
Udgivet: 14.11.2023 -
Customer Success Playbook - Carly Agar - PostGame - Job Hunt in Customer Success
Udgivet: 7.11.2023 -
Customer Success Playbook - Carly Agar - Insider Guide to Navigating the Competitive Customer Success Job Market
Udgivet: 31.10.2023 -
Customer Success Playbook PostGame - Julie Fox - Unlocking Success Through a Growth Mindset and Radical Candor
Udgivet: 24.10.2023 -
Customer Success Playbook Episode 11 - Julie Fox - Fostering Learning Cultures and Growth Mindset
Udgivet: 17.10.2023
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field. Our episodes have seen the likes of Sue Nabeth Moore, Greg Daines, Jeff Heclker, James Scott, David Ellin, and David Jackson, who have generously shared their expertise on a variety of pertinent topics.
We’ve delved into the intricacies of Profit and Loss Statements in Customer Success with Dave Jacksson, explored the potential of Customer Success Platforms with Dave Ellin, and unravelled the role of AI in Customer Success with all guests. With Sue, we navigated the waters of Organizational Alignment, while Greg brought to light strategies for Reducing Churn. Not to be missed is James insightful discourse on the Current Trends in Customer Success and Jeff’s thoughts on Service Delivery in CS.
Each episode is crafted with the intention to ignite curiosity and foster a culture of continuous learning and improvement among customer success professionals. Our discussions transcend the conventional, probing into the proactive approach, and the evolving landscape of customer success.
Whether you’re a seasoned veteran or a newcomer to the industry, our goal is to propel your customer success prowess to greater heights. The rich tapestry of topics we cover ensures there’s something for everyone, from the fundamentals to the advanced strategies that shape the modern customer success playbook.
Our upcoming episodes promise a wealth of knowledge with topics like CS Math, Training, AI, Getting hired in CS, and CS Tool reviews, ensuring our listeners stay ahead of the curve in this fast-evolving field. The roadmap ahead is laden with engaging dialogues with yet more industry mavens, aimed at equipping you with the acumen to excel in your customer success journey.
At “The Customer Success Playbook,” our zeal for aiding others and disseminating our expertise to the community fuels our endeavor. Embark on this enlightening voyage with us, and escalate your customer success game to unparalleled levels.
Join us on this quest for knowledge, engage with a community of like-minded professionals, and elevate your customer success game to the next level. Your journey towards mastering customer success begins here, at “The Customer Success Playbook.” Keep On Playing!!
