The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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Customer Experience Starts With Company Culture
Udgivet: 29.6.2021 -
Why Master Data Management Matters
Udgivet: 22.6.2021 -
The Biggest Mistake Companies Make In Digital Transformation
Udgivet: 15.6.2021 -
The Future of Customer Service Is Conversational
Udgivet: 8.6.2021 -
3 Crucial CX Metrics
Udgivet: 1.6.2021 -
How Kate Johnson Leads Change At Microsoft
Udgivet: 25.5.2021 -
An Economist On Why Price Gouging Regulation Actually Caused More COVID Cases And Deaths
Udgivet: 18.5.2021 -
How the Former Impossible Foods Brand Lead Created A Plant-Based Drink Brand
Udgivet: 11.5.2021 -
How To Meet Customers Where They Are With Knowledge Management
Udgivet: 4.5.2021 -
CMO Lessons From Bruno Mars' Brand SelvaRey Rum
Udgivet: 27.4.2021 -
The State Of The Economy In 2021
Udgivet: 20.4.2021 -
How To Be A B2B Marketer In A Pandemic
Udgivet: 13.4.2021 -
How To Build A Loyalty Program In A Post-COVID World
Udgivet: 6.4.2021 -
How Birchbox Meets Customers Where They Are
Udgivet: 30.3.2021 -
How Urban Air Pivoted To Thrive During COVID
Udgivet: 23.3.2021 -
How To Be An Effective Virtual Communicator
Udgivet: 16.3.2021 -
How One Mom Created An Organization To Help New Moms
Udgivet: 9.3.2021 -
Branding In The Era Of Racial Justice
Udgivet: 2.3.2021 -
An Innovative Approach To The Future Of Returns
Udgivet: 23.2.2021 -
Why Search Matters To E-Commerce Now More Than Ever
Udgivet: 16.2.2021
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
