The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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Must-Have Career Tips From The Forbes Women Summit With Microsoft GM Lori Wright
Udgivet: 27.6.2018 -
Customer Service Expert Jeanne Bliss Asks "Would You Do That To Your Mother?"
Udgivet: 20.6.2018 -
Next Insurance: Reinventing Insurance For Small Business
Udgivet: 14.6.2018 -
Getting Future Ready With Wunderman CMO Jamie Gutfreund
Udgivet: 30.5.2018 -
Is Your Customer Experience GDPR Ready?
Udgivet: 24.5.2018 -
The Future Of Customer Experience: People Plus Technology
Udgivet: 14.5.2018 -
How Prudential Connects The Dots Of Every Customer Interaction
Udgivet: 8.5.2018 -
The Critical Role Of Operations In Customer Experience
Udgivet: 1.5.2018 -
How A Humble Culture And Self-Deprecating CEO Fuels This $130M Tire Company
Udgivet: 23.4.2018 -
When Your Employees Are Your Customers With Liberty Mutual
Udgivet: 12.4.2018 -
Customer Experience In The Insurance Claims Process
Udgivet: 2.4.2018 -
Stronger and Smarter: A Look Back At Customer Experience With Zappos
Udgivet: 28.3.2018 -
7 Lessons Learned From Adobe’s New Customer Experience Index
Udgivet: 20.3.2018 -
Improving Customer Experience With The Third Wave Of Enterprise Communications
Udgivet: 19.3.2018 -
Building A Customer-Centered Culture At Capital One
Udgivet: 12.3.2018 -
Fusion: How Integrating Brand and Culture Powers the World’s Greatest Companies
Udgivet: 6.3.2018 -
How Having A Culture Of Connection Can Impact Your Customer Experience
Udgivet: 28.2.2018 -
The Way Money Moves: How Our Relationship To Money Is Changing
Udgivet: 7.2.2018 -
The Connected Customer With Samsung
Udgivet: 29.1.2018 -
Podcast Mashup: Highlights From The 2017 Episodes
Udgivet: 22.1.2018
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
