The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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Meeting Customers Where They Are: Lessons From The CEO of OhmConnect
Udgivet: 5.4.2022 -
Turn An Idea Into A Customer-Centric Brand
Udgivet: 29.3.2022 -
In-Person Experiential Marketing is Back
Udgivet: 22.3.2022 -
How Well Do Marketers Understand CX?
Udgivet: 15.3.2022 -
Improving CX Starts By Empowering Contact Center Agents
Udgivet: 8.3.2022 -
Transparency Is the Foundation of CX
Udgivet: 1.3.2022 -
How Anthropologie Balances Customer Data and Creativity
Udgivet: 22.2.2022 -
How Krispy Kreme Pivoted to a Digital Strategy
Udgivet: 15.2.2022 -
Goodbye NPS? Inside the New Metric for CX Success
Udgivet: 8.2.2022 -
The Chief Revenue Officer’s Role in Shaping CX
Udgivet: 1.2.2022 -
3 Examples Of Instant Gratification In CX
Udgivet: 25.1.2022 -
How To Create A Mobile, Social And Digital-First Strategy
Udgivet: 18.1.2022 -
How to Embrace Customer-Centricity
Udgivet: 11.1.2022 -
How To Stop Interrupting And Start Empowering Customers
Udgivet: 4.1.2022 -
The Importance of Customer Identity Loyalty
Udgivet: 28.12.2021 -
How to Leverage Data to Improve Personalization
Udgivet: 21.12.2021 -
Using CX Metrics to Embrace and Improve Customer Pain
Udgivet: 14.12.2021 -
3 Ways Rothy’s Turns Customers into Brand Advocates
Udgivet: 7.12.2021 -
How To Successfully Use NPS
Udgivet: 30.11.2021 -
Conversational AI is the Future of CX
Udgivet: 23.11.2021
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
