Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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385: Bill Guertin, The Fan Experience
Udgivet: 3.9.2019 -
384: Your Customer's Ecosystem
Udgivet: 27.8.2019 -
383: Engaging Your Superfans
Udgivet: 20.8.2019 -
382: When Acronyms Escape
Udgivet: 13.8.2019 -
381: Julie Ann Sullivan: Catalysts of Culture
Udgivet: 6.8.2019 -
380: Bourbon Summit #3
Udgivet: 30.7.2019 -
379: Allen Adamson, Shift Ahead
Udgivet: 23.7.2019 -
378: The Phrase that Kills CX
Udgivet: 16.7.2019 -
377: Karen Jaw-Madson, Design of Work Experience
Udgivet: 9.7.2019 -
376: 5 Steps To Close The Loop With Customers
Udgivet: 2.7.2019 -
375: Leena Rinne, A Fellow Code Cracker
Udgivet: 25.6.2019 -
374: What's More Personal: Twitter or a Phone Call?
Udgivet: 18.6.2019 -
373: Barry Kirk, A Framework for Customer Loyalty
Udgivet: 11.6.2019 -
372: Are Experience Rewards the New Loyalty Programs?
Udgivet: 4.6.2019 -
371: Louis Carter, Emotional Connectedness
Udgivet: 28.5.2019 -
370: How Delta Airlines Encourages Direct Employee Appreciation
Udgivet: 20.5.2019 -
369: Jeff Gothelf, Thinking About Design
Udgivet: 13.5.2019 -
368: When Customer Service Is a Scam
Udgivet: 7.5.2019 -
367: Lee Smith, Putting Fuel Behind Your Sales
Udgivet: 30.4.2019 -
366: Can People Connect to Avatars?
Udgivet: 23.4.2019
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
