Crack the Customer Code

En podcast af Adam and Jeannie - Tirsdage

Tirsdage

Kategorier:

509 Episoder

  1. 385: Bill Guertin, The Fan Experience

    Udgivet: 3.9.2019
  2. 384: Your Customer's Ecosystem

    Udgivet: 27.8.2019
  3. 383: Engaging Your Superfans

    Udgivet: 20.8.2019
  4. 382: When Acronyms Escape

    Udgivet: 13.8.2019
  5. 381: Julie Ann Sullivan: Catalysts of Culture

    Udgivet: 6.8.2019
  6. 380: Bourbon Summit #3

    Udgivet: 30.7.2019
  7. 379: Allen Adamson, Shift Ahead

    Udgivet: 23.7.2019
  8. 378: The Phrase that Kills CX

    Udgivet: 16.7.2019
  9. 377: Karen Jaw-Madson, Design of Work Experience

    Udgivet: 9.7.2019
  10. 376: 5 Steps To Close The Loop With Customers

    Udgivet: 2.7.2019
  11. 375: Leena Rinne, A Fellow Code Cracker

    Udgivet: 25.6.2019
  12. 374: What's More Personal: Twitter or a Phone Call?

    Udgivet: 18.6.2019
  13. 373: Barry Kirk, A Framework for Customer Loyalty

    Udgivet: 11.6.2019
  14. 372: Are Experience Rewards the New Loyalty Programs?

    Udgivet: 4.6.2019
  15. 371: Louis Carter, Emotional Connectedness

    Udgivet: 28.5.2019
  16. 370: How Delta Airlines Encourages Direct Employee Appreciation

    Udgivet: 20.5.2019
  17. 369: Jeff Gothelf, Thinking About Design

    Udgivet: 13.5.2019
  18. 368: When Customer Service Is a Scam

    Udgivet: 7.5.2019
  19. 367: Lee Smith, Putting Fuel Behind Your Sales

    Udgivet: 30.4.2019
  20. 366: Can People Connect to Avatars?

    Udgivet: 23.4.2019

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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