The Customer Experience Podcast
En podcast af Ethan at BombBomb - Tirsdage
240 Episoder
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Udgivet: 1.6.2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Udgivet: 25.5.2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Udgivet: 18.5.2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Udgivet: 11.5.2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Udgivet: 4.5.2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Udgivet: 29.4.2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Udgivet: 27.4.2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Udgivet: 20.4.2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Udgivet: 13.4.2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Udgivet: 6.4.2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Udgivet: 30.3.2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Udgivet: 23.3.2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Udgivet: 16.3.2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Udgivet: 11.3.2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Udgivet: 2.3.2021 -
124. The Flight Back to the Face w/ Ethan Beute
Udgivet: 25.2.2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Udgivet: 23.2.2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Udgivet: 16.2.2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Udgivet: 9.2.2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Udgivet: 2.2.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
