Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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145: Defining Bad Customer Service
Udgivet: 25.8.2016 -
144: Eddie Turner, Facilitating Change
Udgivet: 22.8.2016 -
143: How Augmented Reality is Changing Customer Experience
Udgivet: 18.8.2016 -
142: Anna Liotta, Unlocking Generational Codes
Udgivet: 15.8.2016 -
141: When Customers Don’t Want Your Help
Udgivet: 11.8.2016 -
140: Bryan Kramer, The Art of Shareology
Udgivet: 8.8.2016 -
139: The Role of Content in Customer Service
Udgivet: 4.8.2016 -
138: Becky Spohn, Professional Confidence Builder
Udgivet: 1.8.2016 -
137: Culture and Customer Service
Udgivet: 28.7.2016 -
136: Jane Anderson, Customer Service for Personal Brands
Udgivet: 25.7.2016 -
135: History as a Sales Point
Udgivet: 21.7.2016 -
134: Curtis Kopf, Premera Blue Cross
Udgivet: 18.7.2016 -
133: Tesla and the Infrastructure of Innovation
Udgivet: 14.7.2016 -
132: Alison Circle, Columbus Metropolitan Library
Udgivet: 11.7.2016 -
131: Does Payment Affect Customer Experience?
Udgivet: 7.7.2016 -
130: Chloë Thomas, Customer Manipulation
Udgivet: 30.6.2016 -
129: TSA Customer Service
Udgivet: 27.6.2016 -
128: Christianne Harder, Fan Engagement
Udgivet: 23.6.2016 -
127: Is Transparency Effective?
Udgivet: 20.6.2016 -
126: Sven Gierlinger, Patient Empathy
Udgivet: 16.6.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
